What should I do if Case Search shows an error or blank page?

Troubleshooting for this FAQ is organized into escalating Levels. Try Level 1 first. If your issue remains, continue sequentially through each Level until your problem is resolved or alternate instructions are provided.

Level 1: Troubleshooting Actions

This may be caused by a temporary technical issue or browser compatibility problem. Try any of the following and the repeat your search:

  • Refresh the page or restart your browser.

  • Clear your browser’s cache and cookies.

  • Try a different browser, especially if you're using a mobile device (e.g., Chrome, Firefox, or Edge).

  • If you're using a mobile device, try using a computer or laptop.

Level 2: Still Seeing the Error or Blank Page?

Please complete the Request Help Form and be sure to include the following in your description of the issue:

  • The approximate time the issue occurred

  • What device and browser you were using

  • Any error messages you received